This change in focus added complexity in the form of higher value conversations, calls with higher consequences, longer conversations with more dialog turns and complex conversation elements like self-correction, background noise and more. In short, customer support queries.
这种焦点的变化增加了复杂性,形式是更高价值的对话、后果更高的通话、更长的对话和更多的对话轮次以及复杂的对话元素,如自我纠正、背景噪音等。简而言之,客户支持查询。